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How to Handle Vending Issues Like a Pro

Posted by Al Goldsmith - April 25, 2014

Although operating a vending business can be very low-maintenance and surprisingly easy yet profitable, it is still important for potential business owners to think about the hiccups that might come up along the way.
For example, they should figure out how to handle certain issues professionally and maintain good customer service to ensure business success.


Unfortunately, vandalism is something that can happen. It’s best to prevent it before it ever occurs by placing machines in safer areas. This means, if possible, place your machines indoors instead of outdoors. It is a smart plan to put them near lights and security cameras. If a machine gets vandalized, it should be cleaned and repaired as quickly as possible.

Refund Issues

There will be times when a machine might not operate properly, and customers might ask for a refund. In these situations, it’s best to give a refund; otherwise, a machine might get a reputation for not working properly, and people might be afraid to put their money into it. If this occurs, it’s best for one to give a refund, then repair the machine whenever and as quickly as possible.

Low Sales

Unfortunately, some machines don’t make the profits that they should. This can be based on a lot of factors. First of all, it’s best to check the machine to make sure that it’s working properly and to ask the business owner if customers have been complaining about any issues. If this isn’t the problem, the issue could be the cost, the products that are offered, the competition in the area or the location of the machines.
This can take a bit of troubleshooting, but one shouldn’t worry too much; instead, it’s a good idea to inspect various options and to make a few changes. For example, one could try swapping out products or moving the machine to an area with a better traffic flow. It can take a bit of trial and error, but lack of sales can generally be fixed with a bit of research and time.

Looking for a Vending Machine Operator with a Healthy Objective?

Naturals 2 Go is dedicated to helping you achieve financial success as a vending machine operator. With over 25 years of experience in the industry, we have the tools and the know-how to assist you. We are here to make your business opportunity an enjoyable and prosperous experience. Give us a call at 1-800-679-8370 today!

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